FAQ
Frequently Asked Questions
Our store is designed to be user-friendly and easy to navigate, so customers can find what they're looking for quickly and easily
General Question
What is Relax Cosmetics?
Relax Cosmetics is an online beauty store offering a wide selection of skincare, makeup, and self-care products. We are dedicated to providing high-quality and affordable beauty solutions for all skin types and needs.
Where do you ship?
We ship to a variety of locations worldwide! Shipping availability may vary by country. For specific details, please check our shipping policy or contact customer support.
How long does shipping take?
Delivery times depend on your location and the selected shipping method. Typically, orders are processed within 1-3 business days and delivered within 7-14 business days.
Can I return or exchange a product?
Yes, we accept returns or exchanges on unused and unopened items within 30 days of purchase. Please review our Return Policy for detailed instructions.
Are your products cruelty-free?
We strive to include cruelty-free brands in our store. Product descriptions will specify cruelty-free or vegan status where applicable.
How can I contact customer support?
You can reach us via email at or through the contact form on our website. Our support team is here to assist you!
Do you offer discounts or promotions?
Yes! We regularly feature promotions and sales. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email to monitor its progress.
How do I know which products are right for me?
Our product descriptions include detailed information about usage and benefits. For personalized recommendations, feel free to contact our team or explore our guides and tips section.
Do you offer gift cards?
Yes, we offer digital gift cards that make the perfect present for beauty lovers! They’re available in various denominations and can be used across our store.
Have more questions?
Contact us and we’re here to help!